FAQ's

What payment methods do you accept?

We accept prepaid online payments through the payment methods available at checkout. Cash on Delivery (COD) is available only after verification and confirmation by Mad4Street.

When is my order confirmed?

Prepaid orders are accepted when placed, subject to availability and order verification.

COD orders are confirmed only after Mad4Street verifies the order through email, phone, or WhatsApp.

Can Mad4Street cancel my order?

Yes. We may cancel or reject an order due to pricing errors, stock unavailability, suspected fraudulent activity, or unsuccessful COD verification.

If a prepaid order is cancelled, the amount paid will be refunded.

Can I cancel my order?

You can request cancellation before dispatch. Once an order has been dispatched, cancellation may no longer be possible.

How do promotional codes work?

Enter your promotional code at checkout. Each code may have specific conditions, including minimum order value, validity, and product eligibility.

Where do you deliver?

We currently deliver across India.

How long does delivery take?

Orders typically require 1–3 business days for processing, followed by approximately 5–7 business days for standard delivery.

Delivery times may vary depending on your location and courier operations.

How much does shipping cost?

Shipping charges are calculated at checkout based on the order and delivery destination. Free shipping may be available under applicable offers.

How can I track my order?

Once your order is dispatched, tracking information will be shared so you can follow its delivery progress.

What if my order is delayed?

If your order has not arrived within the expected delivery window, email contact@mad4street.com with your order number for assistance.

Is COD available for all orders?

No. COD is available only for eligible orders and is subject to verification and confirmation by Mad4Street.

How does COD verification work?

We may contact you through email, phone, or WhatsApp to verify your order. Your COD order is confirmed only after successful verification.

What happens if I cannot be reached?

If we are unable to verify your COD order, we may reject or cancel it.

Can I refuse a COD order?

Please contact us before dispatch if you need to cancel your order. Repeated refusals or unsuccessful deliveries may affect future COD eligibility.

Can I exchange a product for a different size?

Yes. We offer one size exchange per item within 5 calendar days of delivery, provided the product is unused, unworn, unwashed, and returned with its original tags and packaging.

Is size exchange free?

Yes. For an approved size exchange, pickup of the original product and delivery of the replacement are free.

What if my requested size is unavailable?

If the requested size is unavailable, you may choose from the following options:

• Wait for the size to be restocked.
• Select an alternative product of equal value.
• Request a refund.

Do you accept returns for change of mind?

No. We do not accept returns for change of mind, personal preference, or incorrect size selection outside the eligible size exchange policy.

What if I receive a defective, damaged, or incorrect product?

If you receive a defective, damaged, or incorrect product, contact us with your order number and supporting photos or videos.

Once the claim is approved, we will provide the applicable remedy, with return shipping covered by Mad4Street.

How do I request an exchange or report a product issue?

Email contact@mad4street.com within the applicable timeframe. Include your order number, a description of the issue, and clear photos or videos where relevant.

Please wait for our instructions before sending the product back.

How long do refunds take?

For approved refunds, we initiate the refund within 5–7 business days of approval.

• Prepaid orders: Refunds are sent to the original payment method.
• COD orders: Refunds are processed through a suitable electronic payment method.

The time taken for the funds to appear may depend on your bank or payment provider.

How do I choose the right size?

Each product page includes a size chart. Please review the measurements carefully before ordering.

Are Mad4Street products unisex?

Many of our products are designed with a unisex fit. Refer to the individual product page for fit and sizing details.

How should I care for my apparel?

For best results:

• Follow the care instructions given on the product page.
• Wash garments inside out.
• Wash with similar colors.
• Use a gentle wash cycle.
• Avoid bleach and high-heat tumble drying, especially for printed garments.

Do you offer wholesale or bulk orders?

For wholesale, bulk orders, or business enquiries, email contact@mad4street.com with your requirements.

wholesale enquiries, please email contact@mad4street.com with your requirements and we’ll connect you with the trade team.

How do you use my personal information?

We use your information to process orders, communicate with you, provide customer support, and improve our services. Please refer to our Privacy Policy for more details.

How can I contact customer support?

For assistance with orders, payments, shipping, exchanges, or other enquiries, contact:

Email: contact@mad4street.com

Please include your order number and a brief description of your query.

Who is the Grievance Officer?

Name: Rajas Golwalkar
Email: contact@mad4street.com
Registered Business Address: Rajas Advertech Private Limited, 131, Rangavi Estate, Bogmalo Road, Mormugao, Goa, India – 403801.

Q: How do I contact Mad4Street? A: Email: contact@mad4street.com. Business hours: Mon–Sat, 9:00 AM – 6:00 PM IST. You can also use the contact form on the website.

Q: Still need help? A: If your question isn’t answered here, email contact@mad4street.com or use the site’s contact form — include your order number for faster support.