This policy explains the terms and conditions for placing Cash on Delivery (COD) orders on mad4street.com.
Mad4Street offers COD as a payment option for eligible orders, subject to order value limits, courier serviceability, and confirmation requirements.
1. COD Availability
COD is available only for eligible orders shipped to PIN codes where our courier partners support COD services.
COD availability will be displayed at checkout based on the delivery address and courier serviceability.
Mad4Street reserves the right to limit COD availability for certain orders or delivery locations, subject to applicable law.
2. Maximum Order Value
COD is available for orders with a maximum order value of ₹3,000.
Orders exceeding this limit must be placed using an available prepaid payment method.
3. COD Charges
There is no additional COD fee for eligible orders up to ₹3,000.
The cost of COD is already factored into our product pricing. No separate COD charge will be added at checkout for eligible orders.
4. COD Order Confirmation
To help ensure successful deliveries, COD orders must be confirmed before dispatch.
Mad4Street may contact customers through:
Phone call
WhatsApp message
Customers must confirm their order within 48 hours of the confirmation request.
If an order is not confirmed within this period, Mad4Street may cancel it.
5. Order Processing and Dispatch
Once a COD order has been confirmed, it will be processed according to the applicable fulfillment timeline.
Ready-to-ship products are dispatched after quality checks and packing.
Made-to-order products typically require 1–3 business days for production before quality checks and dispatch.
Orders containing both ready-to-ship and made-to-order products will be shipped together once all items are ready.
6. Cancellation of COD Orders
Customers may request cancellation of a COD order before it has been dispatched.
Once the order has been dispatched, cancellation requests will be handled in accordance with our Shipping Policy and Refund & Returns Policy, subject to applicable consumer protection laws.
7. Delivery and Payment
The customer must pay the order amount to the courier or delivery partner at the time of successful delivery.
Customers should ensure that someone is available at the delivery address to receive the shipment and complete payment.
Delivery timelines are estimates and are subject to courier serviceability and operational conditions.
8. Refusal of COD Delivery
If a customer refuses to accept a COD order at the time of delivery without a valid reason, Mad4Street may restrict COD access for future orders.
Such restrictions may be applied after reviewing the circumstances of the delivery refusal and may be communicated to the customer.
This restriction applies only to the COD payment option and does not prevent the customer from placing prepaid orders.
9. COD Restrictions and Prepaid Orders
Mad4Street may restrict COD availability for customers with a history of refused deliveries or other verified COD-related issues.
Customers whose COD access has been restricted may continue placing orders using available prepaid payment methods.
Any restriction will be applied subject to applicable consumer protection laws.
10. Undelivered COD Orders
If a COD order cannot be delivered due to an incorrect or incomplete address, repeated unsuccessful delivery attempts, or other delivery-related issues, Mad4Street will review the situation and determine the next steps.
Any applicable reshipping charges or other remedies will be communicated to the customer in advance and handled in accordance with applicable law.
11. Delayed or Lost COD Shipments
If a COD shipment is delayed or appears to be lost, Mad4Street will investigate the issue with the courier and keep the customer informed of available updates.
We will work toward resolving the issue in accordance with applicable consumer protection laws and the customer’s statutory rights.
12. Contact Us
For COD-related questions, order confirmation, cancellation requests, or delivery assistance, please contact Mad4Street through the customer support channels listed on our website.
Registered Business Address:
Rajas Advertech Private Limited
131, Rangavi Estate, Bogmalo Road, Mormugao, Goa, India – 403801.