Refund and Returns Policy

Last Updated: 27 September 2026

At Mad4Street, we want you to be satisfied with your purchase. This Refund & Returns Policy explains the conditions for size exchanges, returns, refunds, and cancellations for orders placed on mad4street.com.

This policy applies to purchases made directly through our website and does not limit any rights you may have under applicable consumer protection laws.

1. Size Exchanges

We offer size exchanges for eligible products, subject to the following conditions:

• Exchange requests must be submitted within 5 calendar days of delivery.
• Products must be unused, unworn, unwashed, and returned with their original tags and packaging.
• Exchanges are subject to stock availability.
• One size exchange is permitted per order item.
• Both the return pickup and delivery of the replacement item are free of charge.

How to Request a Size Exchange

1. Email contact@mad4street.com within 5 calendar days of delivery.
2. Include your order number and the size you would like in exchange.
3. Once your request is approved, we will arrange a free pickup of the original item.
4. The replacement item will be dispatched after the original item has been successfully collected by the courier.
5. The replacement will be delivered to the original shipping address unless otherwise agreed.

2. If the Requested Size Is Unavailable

If the requested replacement size is unavailable, you may:

• Wait for the requested size to be restocked, if restocking is expected.
• Choose another available size or product of equal value.
• Request a refund where applicable and subject to the terms of this policy and applicable law.

We will communicate the available options before proceeding.

3. Sale and Discounted Products

Products purchased during sales or using coupon codes and promotional discounts are eligible for size exchanges unless a specific product or promotion is explicitly excluded and the exclusion is disclosed before purchase.

This exclusion does not affect any rights you may have under applicable consumer protection laws, including remedies for defective, damaged, incorrect, or non-conforming products.

4. Returns for Change of Mind

We do not accept returns solely because a customer changes their mind, decides they no longer want the product, or prefers a different style or design.

Eligible size exchanges are covered under Section 1.

This policy does not restrict any return, replacement, or refund rights available under applicable law.

5. Damaged, Defective, Incorrect, or Non-Conforming Products

If you receive a product that is damaged, defective, incorrect, or does not conform to its description or applicable requirements, please contact us.

Reporting an Issue

• Please report the issue within 5 calendar days of delivery, wherever practicable.
• Include your order number and a description of the issue.
• Photos or videos may be requested where reasonably possible to help us assess the issue.

We will review the claim even if visual evidence is unavailable. The reporting period does not limit any rights or remedies available under applicable law.

Resolution

After reviewing the claim, Mad4Street will provide the remedy required by applicable law, which may include a replacement, exchange, or refund.

For approved claims:

• Mad4Street will cover reasonable return shipping costs.
• Replacement delivery will be free of charge, where applicable.
• If a refund is required, you will not be charged for return shipping.

6. Refund Processing

Where a refund is approved, we will initiate it within 5–7 business days of approval.

Refund Methods

Prepaid orders: Refunds will be processed to the original payment method wherever possible.

Cash on Delivery (COD) orders: Refunds will be processed through a suitable electronic payment method, subject to the information required from the customer.

The time taken for the refunded amount to appear in your account may vary depending on your bank, payment provider, or financial institution.

7. Grievance Redressal

If you have any concerns, complaints, or grievances regarding this Refund & Returns Policy, you may contact our Grievance Officer using the details below.

Grievance Officer: Rajas Golwalkar
Email: contact@mad4street.com

We will acknowledge your grievance within 48 hours of receipt and endeavour to resolve it within one month, in accordance with applicable law.

Nothing in this policy limits your right to seek remedies available under applicable consumer protection laws.

8. Order Cancellations

You may request cancellation of your order before it is dispatched.

To request a cancellation, email contact@mad4street.com with your order number as soon as possible.

Once an order has been dispatched, cancellation may no longer be possible. Any subsequent request will be handled in accordance with our Shipping Policy, this policy, and applicable law.

If a cancellation is approved and a refund is due, it will be processed in accordance with Section 6.

9. Exchange and Refund Eligibility

All exchange and refund requests are subject to verification of the order and the condition of the product.

Mad4Street reserves the right to decline requests that do not meet the stated eligibility conditions, except where a remedy is required by applicable law.

Nothing in this policy excludes, restricts, or waives any rights or remedies available to customers under applicable consumer protection laws.

10. Contact Us

For questions about exchanges, returns, refunds, or cancellations, please contact us:

Brand: Mad4Street
Email: contact@mad4street.com

Registered Business Address:
Rajas Advertech Private Limited
131, Rangavi Estate, Bogmalo Road, Mormugao, Goa, India – 403801.